Fighting for legal and social recognition outside the gendered societal structure
Introduction of gender-neutral public announcements on London’s tube network
Last December I reported that Transport for London (TfL) had responded positively after I approached its senior management with the suggestion that the ubiquitous “Ladies and Gentlemen……...” customer announcements should be replaced by gender-neutral terms of address throughout its tube network.
TfL management explained that neutral announcements would be phased in and that the first noticeable change would be in ‘live’ announcements where it was just a matter of announcers using neutral terms such as such as “Customers……...” or “Passengers……...”.
Theoretically this was all fine but as often happens did not move smoothly into practice and after several months I had not noticed any discernible difference. I am admittedly not a regular traveller on the network however during the times I have used the service the only neutral announcements I heard were ‘live’ at my local station which does manage to get it right some but not all of the time.
I relayed my concerns about the lack of progress back to TfL management and the organisation is genuinely anxious to progress with ‘live’ announcements and bring consistency across the network.
I’d like to hear whether anyone has experienced a noticeable change in TfL tube network customer announcements. In particular I’d like to know whether there are any particular stations where gender-neutral announcements have become standard practice, whether there is some change or none at all. I will stress this is a fact finding mission and not a name-and-shame exercise.
Feedback on TfL’s implementation of gender-neutral announcements should be sent to
The denial of existence is the worst act of discrimination by the gendered majority against the non-gendered