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CHRISTIE ELAN-CANE
NON-GENDERED
Fighting for legal and social recognition outside the gendered societal structure



NATWEST ONLINE BANKING SERVICES

A brief update on the situation concerning NatWest’s ongoing failure to facilitate personal online banking facilities for its non-gendered customers https://www.nwolb.com/default.aspx?refererident=0F78B987E37AFE40D6F95643E49A2CC5E1211DA7&cookieid=101173&noscr=false&InnerPage=OLE&CookieCheck=2015-08-27T12:45:02.

RBS, parent company of NatWest, informs me that a software fix to remove NatWest’s unnecessary requirement that personal customers should enter a gender in order to register to receive online services was implemented in July but the fix had led to unforeseen problems relating to other areas of the online service and that the fix was promptly withdrawn.

I have been given a firm commitment by RBS that the bank will continue to work to resolve the issue however no specific date has been given as to when resolution will be achieved, except that more analysis needs to be done before another attempt to implement the essential change can be made, and that reimplementation will most likely not be until 2016.

I have responded and made clear to RBS the further delay in provisioning non-gendered customers’ access to its online banking services is unacceptable although, after having experienced several years of blanket negativity from previous executive administrations to do anything at all, I do believe there is now a genuine desire on the part of the current administration at RBS to resolve this issue.

I have also proposed that RBS remove ALL requirement for non-gendered customers to declare a gender across the board in its provision of goods and services, ie. that existing customers can amend records held by the bank and remove any inappropriate gendered reference they were forced to provide when the account was opened (as gendered trans* customers are able to amend their personal details), and that new customers are provided with alternative options such as “Other” or “Prefer not to say”.

Or, and this is my preference, that RBS should completely remove the irrelevant question of gendered roles from its banking procedures altogether because gender should not even enter the equation when it comes to provision of goods and services from within the commercial sector.

Contrary to protestations often made by banking organisations, there is absolutely NO LEGAL REQUIREMENT for banks to record their customers’ sex or gender (or lack thereof).

OTHER NEWS

There will be an update very soon on legal challenge against HM Passport Office’s failure to conduct a proper review and its mishandling of ‘X’ Passports.

And a forthcoming update about that inquiry.

The denial of existence is the worst act of discrimination by the gendered majority against the non-gendered

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Christie Elan-Cane
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